Refund policy

We want you to love your Térapy Tea experience. If for any reason you are not fully satisfied, we’re here to help.

Returns

• Due to the nature of food and beverage products, we can only accept returns of unopened items in their original packaging.
• Return requests must be made within 30 days of delivery.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping cost may be deducted from the refund.

Exchanges

• We currently do not offer direct exchanges. If you’d like a different product, please request a refund (if eligible) and place a new order.

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will replace the item(s) or issue a refund at no additional cost to you.

How to Start a Return or Refund Request

Please email us at support@terapyceylon.com or submit a request through our Contact Us page. Include your order number and photos (if applicable) so we can assist quickly.

Non-Returnable Items

• Opened or partially used products
• Gift cards
• Sale items (final sale)